Repair Estimate Summary
Road Details
Load Details
Available information on the load types and GCW's handled by the vehicle earlier which could have caused the failure
Aggregate details
Interview with the Driver ( Applicable for all driveline related failures)
Drivers description on the happening of the failure:
Technical Explination of complaint (Dealer comment):
Fault codes registered in vehicle (Including Active and Inactive Faults)
If Yes, kindly provide more details about the modification:
Affected Vehicle details
Area(Photos Where required/Applicable)
Probable Cause of Failure
Corrective Action/Suggestions
Service and Repair History of the vehicle (Relevant to the failure)
Material Cost
Labour cost
Other cost
Any Local solution or suggestion from the Field team for Prevention/ Quick resolution of Complaint
ANNEXURES (Select the annexure attached)
Additional Attachments
Oil & Fuel Sample Test Reports (Compulsory for all major engine related failures):
Dispatch Details of Failed Parts( Mandatory for critical failures/failures related to safety/failures related to performance)
Present Status of the vehicle
Comments